Quality Assurance & Content Review

• Review and validate platform resources for accuracy, consistency, and completeness.
• Conduct manual QA on updates and data revisions before release.
• Collaborate with Product and Technology teams to identify and resolve content or display issues.

Content Creation & Maintenance

• Develop, format, and update insurance-related content within the QuickFacts platform.
• Work closely with internal stakeholders to ensure information is clear and aligned with user needs.
• Maintain high standards of presentation, structure, and accessibility.

Customer Interaction

• Be the first point of contact for client questions through our online chat platform.
• Support brokers and partners during regular west coast business hours (PST). You must be available to work the following hours: 8:30 am to 4:30 pm PST (Pacific Standard Time). Applications from candidates who cannot commit to this specific time frame will not be considered.

Continuous Improvement

• Apply to identify patterns, root causes, and opportunities to enhance content processes.
• Contribute ideas to improve workflows, documentation, and user experience.
• Bring initiative and creativity to refining how we organize and deliver information.

Qualifications

Required:

• Experience in the insurance industry (Personal or Commercial Lines Broker, Underwriter, or related role).
• Excellent attention to detail and organizational skills.
• Strong and problem-solving abilities.
• Clear written and verbal communication.
• Ability to work independently and manage multiple tasks efficiently.
• Professionalism, confidentiality, and sound judgment.
• Reliable remote work setup with stable internet connection.

Nice to Have:

• Bilingual (English & Spanish) – an asset.
• Familiarity with SaaS tools, content management systems, or QA processes.